使用条款

济州天城塔条款和条件
Article 1 (Purpose)

The purpose of these Website Terms and Conditions (the “Terms and Conditions”) is to provide for the website’s and user’s rights, obligations, and liabilities in the use of Internet-related services (hereinafter "service") provided by the official website operated by Lotte Tour Development Co., Ltd. (hereinafter “Jeju Dream Tower Website”).

Article 2 (Definitions)
  1. “Jeju Dream Tower Website” refers to any virtual place of business, for transacting goods or services, which “Jeju Dream Tower Website” has established by use of information & communications equipment such as computers in order to provide users with goods or services (hereinafter "goods"). This term also refers to the operator of website.
  2. "User" refers to a member and non-member who access “Jeju Dream Tower Website” and receives “Jeju Dream Tower Website’s” service in accordance with the Terms and Conditions.
  3. “Member” refers to anyone who has registered as a member by providing his/her personal information (“Personal Information”) to “Jeju Dream Tower Website”, and can continuously receive information from “Jeju Dream Tower Website” and use “Jeju Dream Tower Website’s” service.
  4. "Non-member” refers to anyone who uses “Jeju Dream Tower Website’s” services without becoming a member.
Article 3 (Announcing, Explaining, and Amending the Terms and Conditions)
  1. “Jeju Dream Tower Website” shall announce via “Jeju Dream Tower Website’s” main (initial) page the Terms and Conditions, company name and company representative’s name, address of business place (including the place where consumer complaints can be handled), phone number, fax number, email address, business registration number, e-commerce business number, Chief Personal Information (personal information) Officer, etc. so that users can easily understand them. However, “Jeju Dream Tower Website” may have the users view the Terms and Conditions via a linked screen.
  2. “Jeju Dream Tower Website”, before user’s consent hereto, shall provide material items hereof, such as offer withdrawal, shipping responsibility, and refund terms, via a linked or pop-up page so that users can understand them, and then obtain the user’s consent.
  3. “Jeju Dream Tower Website” may amend the Terms and Conditions to the extent not violating applicable laws such as the Act on Consumer Protection in Electronic Commerce, Act on Regulation of Standardized Contracts, Framework Act on Electronic Commerce, Digital Signature Act, Act on Promotion of Information & Communications Network Utilization and Information Protection, etc., Door-to-Door Sales Act, Consumer Protection Act, and Customs Act.
  4. “Jeju Dream Tower Website”, to amend the Terms and Conditions, shall notify via its main (initial) page, from 7 days before the effective date (enforcement date) to the date immediately before the same, the effective date and reason of amendment along with the current Terms and Conditions. However, if the amendment is unfavorable to users, the aforementioned notice period shall be at least 30 days. In that case, “Jeju Dream Tower Website” shall indicate a clear comparison of the Terms and Conditions before and after the amendment in an easy-to-understand manner.
  5. The Terms and Conditions, when amended, shall only apply to contracts entered into after the effective date, while contracts entered into before the same shall be governed by the pre-amendment Terms and Conditions. However, where a user having entered into a contract informs, during the notice period under Paragraph 3, “Jeju Dream Tower Website” that he/she desires to be governed by the amended Terms and Conditions and obtains “Jeju Dream Tower Website’s” consent thereto, such Terms and Conditions shall apply.
  6. Matters set forth herein and interpretations hereof shall be governed by the Act on Consumer Protection in Electronic Commerce, Act on Regulation of Standardized Contracts, Korea Fair Trade Commission’s (“KFTC”) Guideline on Consumer Protection in Electronic Commerce, and applicable laws or commercial practices.
Article 4 (Provision and Modification of Service)
  1. “Jeju Dream Tower Website” shall perform the following.
    1. Provide information on goods or services and enter into a purchase contract
    2. Other jobs designated by “Jeju Dream Tower Website”
  2. “Jeju Dream Tower Website”, in cases such as unavailability of goods and services or changes in technical specifications, may modify the content of goods or services to be provided under a future contract with a user. In that case, “Jeju Dream Tower Website” shall immediately announce, in such location where the content of current goods or services is posted, the content of modified goods or services and the expected date of provision thereof.
  3. “Jeju Dream Tower Website”, when modifying the content of service to be provided under a contract with a user for reasons such as unavailability of goods and services or changes in technical specifications, shall immediately notify it at such address where the user can be contacted or reached.
  4. In the previous paragraph, “Jeju Dream Tower Website” shall compensate for the user’s damages unless “Jeju Dream Tower Website” proves that it bears no responsibility.
Article 5 (Suspension of Service)
  1. “Jeju Dream Tower Website” may temporarily suspend the provision of service for reasons such as maintenance, replacement, malfunction, and failure of computers and information & communications equipment.
  2. “Jeju Dream Tower Website”, unless it shows that it bears no responsibility, shall compensate for users’ or third parties’ damages arising from temporary service suspension under Paragraph 1.
  3. When unable to provide service for reasons such as a change in the line of business, discontinuation of business, and M&A, “Jeju Dream Tower Website” shall notify, in the method set forth in Article 8, the same to users and compensate consumers upon such terms it has originally proposed. However, when having failed to notify compensation criteria, etc., “Jeju Dream Tower Website” shall pay or grant users’ points or savings in the form of properties or cash corresponding to such monetary value as recognized by “Jeju Dream Tower Website”.
Article 6 (Membership Enrollment)
  1. Application for membership shall be made by entering member information in the “Jeju Dream Tower Website”-designated form and then indicating consent to the Terms and Conditions.
  2. Unless a user applying for membership under Paragraph 1 falls into any of the following, “Jeju Dream Tower Website” shall register such user as a member.
    1. Where the applicant has in the past been disqualified for membership under Article 7, Paragraph 3 hereof, unless 3 years have passed after the disqualification under Article 7, Paragraph 3 and “Jeju Dream Tower Website” has accepted membership re-enrollment (re-subscription).
    2. Where statements in the registration are false, missing, or erroneous.
    3. Where it is deemed that membership registration will have material technical difficulties for “Jeju Dream Tower Website”.
  3. Membership enrollment (subscription) shall be completed when “Jeju Dream Tower Website’s” acceptance thereof reaches the user applying for membership.
  4. A member, in cases of changes in the “Jeju Dream Tower Website”-registered member information, shall immediately notify the changes to “Jeju Dream Tower Website”, or make necessary changes, in the method designated by “Jeju Dream Tower Website”.
Article 7 (Membership Withdrawal and Disqualification)
  1. A member may at any time request “Jeju Dream Tower Website” for cancellation of his/her membership, and upon such request by a member, “Jeju Dream Tower Website” shall immediately take measures necessary for the cancellation.
  2. In any of the following cases, “Jeju Dream Tower Website” may restrict a member’s use of certain services or suspend his/her membership for a certain period.
    1. Where a member makes false registrations when applying for membership
    2. Where a member fails to make timely payments in connection with such goods and services purchased by use of “Jeju Dream Tower Website”
    3. Where a member defames or disadvantages another person via “Jeju Dream Tower Website”
    4. Where a member does an act prohibited by the law or the Terms and Conditions or contrary to public order and good morals, by use of “Jeju Dream Tower Website”
    5. Where a member posts pornographic materials via “Jeju Dream Tower Website” or creates a link to pornographic websites
    6. Where a member otherwise performs an act which intentionally interferes with the operation of the service
Article 8 (Notice to Members)
  1. “Jeju Dream Tower Website” may notify a member at the email address designated by the member in advance.
  2. Instead of sending individual notices to multiple unspecified members, “Jeju Dream Tower Website” may post the relevant matter for 1 week or more on “Jeju Dream Tower Website”. However, individual notices shall be made for matters which have material impact in connection with member’s transactions.
Article 9 (Purchase Order and Consent of Personal Information Collection)
  1. In the case of a user’s purchase order, “Jeju Dream Tower Website” shall provide the following procedure in an easy-to-understand manner.
    1. Search and selection of goods and services
    2. Recipient’s name, address, phone number, email address, mobile phone number, etc.
    3. Checking or confirmation of the Terms and Conditions, order withdrawal-restricted service, and expenses such as shipping charge and installation charge
    4. Indication of consent to the Terms and Conditions, and of confirmation or rejection of the matters in subparagraph 3 (e.g., mouse click)
    5. Goods and services purchase order and confirmation thereof, or consent to “Jeju Dream Tower Website’s” confirmation
    6. election of payment method
Article 10 (Make Contract)
  1. “Jeju Dream Tower Website” may refuse to accept a purchase order, under Article 9, falling into any of the following. However, in the case of contracts with minors, “Jeju Dream Tower Website” shall inform or notify that lack of legal representative’s consent may allow the minor or legal representative to cancel the contract.
    1. Where statements in the application are false, missing, or erroneous
    2. Where a minor purchases goods and services prohibited by the Juvenile Protection Act (cigarettes, alcoholic beverages, etc.)
    3. Where it is otherwise deemed that accepting the purchase order will have material operation or technical difficulties for “Jeju Dream Tower Website”
  2. A contract shall be deemed entered into when “Jeju Dream Tower Website’s” acceptance reaches the user in the form of receipt confirmation notice under Article 12 Paragraph 1.
  3. “Jeju Dream Tower Website’s” acceptance shall include confirmation of user’s purchase order, availability for sale, information on the correction and cancelation of purchase order, etc.
Article 11 (Method of Payment)

Payment for the goods or services purchased on “Jeju Dream Tower Website” can be made in any of the following methods. However, with respect to user’s payment, “Jeju Dream Tower Website” may not charge any type of fee in addition to the price of goods and services.

  1. Fund transfer such as phone banking, Internet banking, and email banking
  2. Card payment such as payment with prepaid card, debit card, and credit card
  3. Online telegraphic transfer
  4. Payment in electronic currency
  5. Cash on delivery (COD)
  6. Payment in “Jeju Dream Tower Website”-provided points (mileage, etc.)
  7. Payment in gift cards contracted (agreed) with “Jeju Dream Tower Website” or recognized by “Jeju Dream Tower Website”
  8. Payment in other electronic payment method
Article 12 (Receipt Confirmation Notice, Modification and Cancelation of Purchase)
  1. Where a user makes a purchase order, “Jeju Dream Tower Website” shall send a receipt confirmation notice to the user.
  2. A user having received the receipt confirmation notice, in cases such as discord or disagreement in the parties’ indication of intent, may immediately request modification and cancelation of the purchase order, and “Jeju Dream Tower Website” shall promptly follow the user’s request made prior to shipping.
Article 13 (Provision of Goods and Services)
  1. “Jeju Dream Tower Website”, unless there is a separate agreement with a user on the timing of providing goods and services, shall take necessary measures, such as manufacturing and packing, so that the goods and services can be shipped within 7 days of the user’s order. However, if “Jeju Dream Tower Website” has already received all or part of the payment for goods and services, “Jeju Dream Tower Website” shall take the aforementioned measures within 3 business days of receiving the payment. In that case, “Jeju Dream Tower Website” shall take appropriate measures so that the user can check the procedure and status of the supply of goods and services.
  2. “Jeju Dream Tower Website” shall specify the method of shipping, shipping charge buyer selected, shipping terms, etc. concerning the goods purchased by user. “Jeju Dream Tower Website”, when failing to keep the agreed deadline of shipping, shall compensate for the user’s damages unless “Jeju Dream Tower Website” shows that it bears no responsibility.
Article 14 (Refunds)

“Jeju Dream Tower Website”, when unable to deliver goods or provide services for reasons such as the goods or services becoming unavailable, shall promptly notify it to the user, and revoke the contract and issue a refund within 3 days of receiving payment for the goods or services in cases where “Jeju Dream Tower Website” has received the payment or, in other cases, within 2 days of the date on which “Jeju Dream Tower Website” becomes unable to do the foregoing.

Article 15 (Withdrawal of Contract)
  1. A user who has entered into a contract with “Jeju Dream Tower Website” for the purchase of goods and services may withdraw his/her order of purchase within 7 days of receiving the receipt confirmation notice.
  2. In any of the following cases, a user who has received goods and services may not request return or replacement thereof.
    1. Where, due to the user’s fault, the goods and services have been destroyed, lost or damaged (However, the purchase can be withdrawn even if the packing is damaged while the content of goods and services is checked.)
    2. Where, due to the user’s use or partial consumption, the value of goods and services has materially decreased
    3. Where, due to the passage of time, the value of goods and services has materially decreased, making resale difficult
    4. Where reproduction of goods and services with the same performance is possible and packing of the original goods and services has been damaged
  3. In Subparagraphs 2 through 4 of Paragraph 2, unless “Jeju Dream Tower Website” has taken measures in advance, such as stating restrictions on order withdrawal in places or providing trial product which consumers can easily find, a user’s contract withdrawal shall not be restricted.
  4. Notwithstanding Paragraphs 1 and 2, if the goods and services are not as labeled or advertised or the contract is not performed as agreed, a user may withdraw his/her purchase within 3 months of receiving the goods and services or 30 days of the date on which he/she become aware or could have become aware of the matter.
Article 16 (Effect of Withdrawal)
  1. “Jeju Dream Tower Website”, when having received from a return of goods and services from a user, shall refund the cost of the goods and services within 3 business days. In that case, “Jeju Dream Tower Website”, if delayed in issuing the refund, shall pay a delay penalty or liquidated damages based on the rate decided and announced by the Korea Fair Trade Commission (“KFTC”) and on the length of delay.
  2. In the aforementioned refund, where the user did pay via credit card, electronic currency, etc., “Jeju Dream Tower Website” shall promptly request the operator or company, providing such means of payment, to suspend or cancel invoicing payment for the goods and services.
  3. In cases of withdrawal of purchase order, the cost of returning the goods and services supplied shall be borne by the user. “Jeju Dream Tower Website” may not claim, against the user, penalty or damages based on purchase order withdrawal. However, if the goods and services are not as labeled or advertised or if the contract is not performed as agreed, thus resulting in order withdrawal, the aforementioned cost shall be borne by “Jeju Dream Tower Website”.
  4. Where the user pays the shipping charge at the time of receiving the goods and services, “Jeju Dream Tower Website” shall clearly indicate, in a manner easy for the user to understand, who shall bear such cost in cases of order withdrawal.
Article 17 (Protection of Personal Information)
  1. “Jeju Dream Tower Website”, when collecting a user’s information, shall collect the minimum information necessary to perform the purchase contract.
  2. “Jeju Dream Tower Website”, in order to collect a user’s personally-identifiable information, must obtain such user’s consent.
  3. The Personal Information collected may not be used for purposes other than disclosed or designated or provided to, or shared with, a third party without the user’s consent, and “Jeju Dream Tower Website” shall be wholly liable for breach of the foregoing
  4. If the “Jeju Dream Tower Website” requires the consent of the user pursuant to paragraphs 2 and 3, the identity of the person in charge of personal information management (affiliation, name and phone number, and other contact information), the purpose of collecting and using the information, Matters stipulated in Article 22 (2) of the 「Act on Promotion of Information and Communication Network Utilization and Information Protection, etc.」, including matters related to provision of information to third parties (the recipient, purpose of provision, and contents of the information to be provided) must be specified or notified in advance. And the user can withdraw this consent at any time.
  5. A user may at any time request “Jeju Dream Tower Website” for viewing and error-correction of his/her Personal Information held by “Jeju Dream Tower Website”, who shall promptly take necessary measures. If the user has requested such error correction, “Jeju Dream Tower Website” may not use the Personal Information until the error is corrected.
  6. In order to protect Personal Information, “Jeju Dream Tower Website” shall specifically designate, and minimize the number of, Personal Information personnel, and shall wholly be liable for a user’s damages arising from loss, theft, leakage, or unauthorized alteration of the user’s Personal Information including credit card and bank account numbers.
  7. “Jeju Dream Tower Website”, or any third party receiving Personal Information from the former, when achieving the purpose of collecting or receiving the Personal Information, shall promptly destroy the Personal Information.
Article 18 (Obligations of “Jeju Dream Tower Website”)
  1. “Jeju Dream Tower Website” may not do an act prohibited by the laws or the Terms and Conditions or contrary to public order and good morals, and shall do its best to provide goods and services continuously and stably as set forth herein.
  2. “Jeju Dream Tower Website” shall have in place a security system to protect users’ Personal Information (including credit information) so that users can safely use the Internet service.
  3. “Jeju Dream Tower Website”, when doing an unjustified labeling/advertising act under Article 3 of the Act on Fair Labeling and Advertising concerning goods or services and thereby inflicting damages to a user, shall be liable for the user’s damages.
  4. “Jeju Dream Tower Website” may not send for-profit or commercial advertising email that not wanted by the user.
Article 19 (Obligations of Member’s ID and Password)
  1. A member shall be responsible for managing his/her ID and password except in Article 17.
  2. A member may not have a third party use his/her ID and password.
  3. A member, when becoming aware that his/her ID and password have been stolen or are being used by a third party, shall promptly notify it to “Jeju Dream Tower Website”, and if there are “Jeju Dream Tower Website’s” instructions, shall follow them.
Article 20 (User’s obligations)

A user may not do the following acts.

  1. Make false registrations in making applications or changes
  2. Steal another person’s information
  3. Alter information posted by “Jeju Dream Tower Website”
  4. Send or post information (e.g., computer program) other than designated by “Jeju Dream Tower Website”
  5. Infringe on “Jeju Dream Tower Website’s” or a third party’s copyright or other intellectual property rights (“intellectual property rights”)
  6. Defame “Jeju Dream Tower Website” or a third party or interfere with operation or business thereof
  7. Publish or post obscene or violent messages, pictures, or voice, or any other information contrary to public order and good morals
Article 21 (Connection between Linked Sites)

A user may not do the following acts.

  1. Linked websites inside “Jeju Dream Tower Website” are connected through hyperlinks including text, picture, and video, the former shall be called a linked website.
  2. A linked website which announces, in its main (initial) page or a pop-up page appearing at the time of link, that it shall not be responsible for a user’s transactions for goods and services independently provided by a linked website shall not be responsible for such transactions.
Article 22 (Copyright-holder, and Restrictions on Copyright Use)
  1. Copyright and other intellectual property rights created by “Jeju Dream Tower Website” shall belong to “Jeju Dream Tower Website”.
  2. Without “Jeju Dream Tower Website’s” prior approval, a user may not use any information obtained from use of “Jeju Dream Tower Website” and whose intellectual property rights belong to “Jeju Dream Tower Website”, for profit and by methods such as reproduction, transmission, publication, distribution, or broadcasting, or have a third party use the same.
  3. “Jeju Dream Tower Website”, when using a user’s copyright, shall notify it to the user in accordance with the previously set rules.
Article 23 (Dispute Resolution)
  1. “Jeju Dream Tower Website” shall establish and operate a compensation handling organization in order to reflect users’ legitimate complaints and opinions and compensate for their damages.
  2. “Jeju Dream Tower Website” shall handle user’s complaints and opinions as a priority. However, if expedient handling is difficult, “Jeju Dream Tower Website” shall immediately notify the user of the reason and the schedule of handling the same.
  3. Where a user applies for damage relief in connection with its e-commerce dispute with “Jeju Dream Tower Website”, “Jeju Dream Tower Website” may follow the result of mediation issued by a dispute mediation institution appointed by KFTC, mayor, or province governor.
Article 24 (Jurisdiction and Governing Law)
  1. Lawsuits concerning e-commerce disputes between “Jeju Dream Tower Website” and user shall be subject to exclusive jurisdiction of the district court presiding over the user’s address at the time of filing a lawsuit or, if such address does not exist, over the user’s residence. However, if the user’s address or residence is not clear at the time of filing the lawsuit or if the user resides overseas, the jurisdiction shall be decided by the Civil Procedure Act.
  2. E-commerce lawsuits between “Jeju Dream Tower Website” and user shall be governed by the law of the Republic of Korea.