고객 센터 | Customer Center
CUSTOMER CENTER
NOTICE
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[Notice] SAFETY FIRST, WELLBEING ALWAYS
2021.08.25 -
One of our highest priorities for welcoming guests and colleagues back to
Hyatt properties is doing it safely, with your wellbeing in mind.Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt’s Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols and includes:
GBAC STARTM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels
Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to new operational protocols and training
Cross-functional panel of trusted medical and industry advisors—including experts from Cleveland Clinic—to help us fine-tune safety protocols and consider various aspects of the entire hotel experience
As we welcome you back, you can have peace of mind knowing we are taking precautionary measures across Hyatt hotels worldwide in an effort to maintain a safe environment for our guests, customers and colleagues. Specifically, here are some enhanced cleanliness and wellbeing measures that you will see and experience at Hyatt hotels in Asia Pacific*:
- Cleaning & Sanitization
- We are conducting regular—in many cases hourly—cleaning and sanitization of frequently touched surfaces and high-traffic areas using hospital-grade disinfectants, as well as exploring and testing the use of electrostatic sprayers. We are reducing printed material, removing non-essential items and minimizing the number of times our hotel teams enter guestrooms. Routine cleaning extends to the employee areas of the hotel such as employee restrooms, break rooms and gyms.
- Temperature & Wellbeing Checks
- All guests and colleagues are required to have a body temperature check each time they enter a hotel. During check-in, guests are asked if they are feeling well or showing any signs of illness, and anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to contact a doctor immediately.
- Hand Hygiene
- Good hand hygiene is one of the most important steps individuals can take to protect themselves. We have placed posters with correct hand-washing techniques and hand sanitizer dispensers throughout the hotels—at front desks, restaurants, event spaces, public restrooms and employee areas—to remind everyone of the importance of maintaining good hand hygiene.
- Masks & Gloves
- Guests may be required to wear face masks or coverings in hotel indoor public areas and when moving around in outdoor areas, based on local or national mandates or guidance. For more details and specific requirements, guests may visit our COVID-19 Travel Updates page or contact their hotel directly. Hyatt colleagues may be required to wear face masks as well as additional personal protective equipment based on local or national mandates or guidance and job specifications. From front desk associates to housekeeping, spa therapists and kitchen staff, colleagues are trained on the importance of wearing appropriate protective gear and are taking additional safety precautions for the safety of our guests and each other.
- Knock & Go Room Service
- To promote safety for our guests and colleagues, all room service orders will be delivered to the door, unless indicated otherwise by the property. To minimize contact, our colleagues will knock on your door or ring your doorbell to notify you upon the delivery of your order.
- Food Safety Protocols
- Our teams are implementing new precautionary measures starting from food preparation, to set-up and service. We are frequently disinfecting kitchen surfaces, and colleagues are wearing masks and gloves when plating and serving made-to-order dishes. We have temporarily switched restaurants with a buffet offering to à-la-carte menus and made-to-order options, and we intend to switch back when additional hygiene and other measures are in place. Across all relevant departments at a majority of hotels, we are increasing the frequency of inspections by independent third parties in consideration of hygiene and safety standards, such as ISO 22000 and HACCP.
- Air Quality
- To promote air quality, our engineering teams are increasing the frequency of cleaning air unit components and replacing air filters. In some hotels, we are installing purification and sanitization devices designed to kill airborne bacteria and viruses. In addition, we are collaborating with independent third parties to conduct frequent air quality tests across all Hyatt hotels in Asia Pacific.
- International Standards
- Our precautionary measures are developed in consideration of guidance and information shared by local health authorities and other leading organizations and experts. Posters are placed prominently throughout the hotels to remind guests of efforts they can take to protect their health while traveling.
These processes and procedures have been developed for Hyatt hotels in Asia Pacific. A global cross-functional COVID-19 response team is closely monitoring new information and regularly updates the guidance on appropriate processes and procedures for all Hyatt hotels globally. Safety and cleanliness procedures implemented at each hotel may be adjusted in consideration of local practices, government requirements and guidance, and the situation where the hotel is located.
*The following are part of Hyatt’s Asia Pacific Region: Greater China, South East Asia, Japan, Micronesia, South Korea, Australia and New Zealand.
Terms like “we,” “our” and other similar terms are used for convenience on this page to refer to one or more of Hyatt Hotels Corporation, Hyatt Corporation, Hyatt International Corporation, Select Hotels Group, LLC, one or more of their direct or indirect subsidiaries or affiliates, and/or a hotel operating under a Hyatt brand.